Concession & F&B Optimizer
Per-stand performance, wait time optimization, and upsell recommendations by Winnia Agents
$224K
last game
12,990
last game
$6.17
target: $8.50
6.6 min
target: <6 min
+$21.1K
if all recs applied
Stand Performance — Last Game
Section 110-115 · 12 staff
Revenue
$42.8K
Avg Trans.
$23.13
Wait
8.2m
Share
Section 120-125 · 8 staff
Revenue
$38.5K
Avg Trans.
$18.33
Wait
5.5m
Share
Section 200-205 · 6 staff
Revenue
$28.2K
Avg Trans.
$17.41
Wait
6.8m
Share
Section 215-220 · 4 staff
Revenue
$12.4K
Avg Trans.
$12.65
Wait
4.2m
Share
Club Level · 5 staff
Revenue
$18.6K
Avg Trans.
$15.00
Wait
3.8m
Share
Section 300-305 · 4 staff
Revenue
$8.9K
Avg Trans.
$2.78
Wait
12.5m
Share
Diamond Club · 15 staff
Revenue
$52.0K
Avg Trans.
$83.87
Wait
2.1m
Share
Bleachers · 7 staff
Revenue
$22.1K
Avg Trans.
$16.01
Wait
9.8m
Share
Add 2 staff members during innings 3-5 (peak demand). Current wait time 12.5 min is losing $4,200/game in walkaway revenue.
Introduce 'Last Call' happy hour pricing ($2 off) in 8th inning. Data shows 40% drop in sales after 7th — recapture $2,800.
Launch 'Combo Upgrade' upsell: add fries + drink for $4 (current avg add-on rate 22%, target 40%). Train staff on suggestive selling.
Wait time 9.8 min. Move 1 staff from Ice Cream (low wait) to BBQ during innings 4-7. Projected throughput increase: 25%.
Friday vs. Yankees: activate mobile ordering for Sections 200-220 (highest walk-away rate). Projected capture: 340 additional transactions.
Add 'Game Day Wine Pairing' menu for Saturday games. Premium guests spend 2.3x more on wine pairings. Test with 50 covers.